Dear MassHealth member,

MassHealth has maintained members’ coverage and benefits due to continuous coverage requirements that started during the COVID-19 emergency. We will soon return to our normal renewal process. All MassHealth members will need to renew their health coverage.

If MassHealth has enough information to confirm your eligibility, your coverage will be renewed automatically. If we are not able to confirm your eligibility automatically, we will send a renewal form in a blue envelope to the mailing address we have on file.

What you need to do now:

• Make sure MassHealth has your most up to date address, phone number, and email so you do not miss important information and notices from MassHealth. If we are not able to contact you when you are selected for renewal your coverage may change or you may lose your coverage.

• Report any household changes. Please continue to report any changes in your household, like a new job, address, changes to your income, disability status, or pregnancy. MassHealth wants to make sure we have the latest information for you and all members of your household.

Update your information and report changes using your MA Login Account at http://www.mahix.org/individual. Don’t have an account? To create one call MassHealth Customer Service at (844) 365-1841.Find out more about MA Login Accounts Online at mass.gov/masshealthlogin.

Questions? If you have questions, need help with your MassHealth coverage, or if you have lost coverage, please contact MassHealth Customer Service at (800) 841-2900.

Introduction and Importance of Communications

In March 2020, the federal government declared a public health emergency (PHE) due to the COVID-19 pandemic. In response to the PHE and consistent with federal continuous coverage requirements, MassHealth put protections in place that prevented members’ MassHealth coverage ending during the COVID-19 emergency.

The federal government has decided to end the continuous coverage requirements. In response to this decision, MassHealth will return to our standard annual eligibility renewal processes. Starting April 1, 2023, all current MassHealth members will need to renew their health coverage to ensure they still qualify for their current benefit. These renewals will take place over 12 months.

In order to reduce the number of qualified members that lose their coverage, MassHealth is working with the Massachusetts Health Connector, Health Care For All, and other partners to make sure members know how to renew their coverage and are aware of other affordable health coverage options if needed.

MassHealth will communicate to members in 2 phases:

• Phase 1: NOTIFY: Prepare for renewal of all MassHealth members

  • MassHealth will work with stakeholders and other partners to make sure members know how to avoid gaps in coverage when renewals begin.

• Phase 2: Educate members about how to renew their coverage

  • MassHealth and its partners will directly outreach to members when they are selected for renewal to make sure that they complete their renewal and know their options for affordable health coverage (if applicable).

This toolkit contains key messages and materials for stakeholders and partners to help them educate and outreach to members during Phase 1.

Importance of Communications

Currently, protections are in place that allow all members to keep their MassHealth coverage because of continuous coverage requirements that started during the COVID-19 federal public health emergency. When the federal protections end, MassHealth will need to renew all members. This redetermination process will be the single largest health coverage transition event since the first open enrollment of the Affordable Care Act and the Medicaid expansion. Members will need to know what to expect and how to keep their health coverage when MassHealth returns to our annual eligibility renewal processes. Most members will either remain eligible for MassHealth or qualify for subsidies that will allow them to obtain affordable coverage through the Health Connector.